So we go to McDonald's this morning. We pull up to the drive-thru speaker and order two sausage egg mcmuffins and two extra large iced teas. The drive-thru speaker repeats two sausage egg mcmuffins and two diet. We say "No. Two extra large iced teas." The speaker pauses a moment and then tells us to go to the second window.
So we get to the second window and the clearly non-English-speaking-so-let's-give-her-the-customer-service-job woman asks "sausage egg mcmuffin and iced tea?" We say yes and pay. We then realize that she didn't say two. So, when the window slides back open, we repeat that we wanted two sausage egg mcmuffins and two iced teas.
Well, she can't begin to fathom this. First she has us repeat ourselves. Then she looks at us confused. Then she closes the window and goes to talk to someone. When she comes back she has a little cup and says "hot tea?" What the...?!! Where did hot tea come from? Nothing was said that even resembled the word hot. Then she had the nerve to looked annoyed with us when we didn't want the hot tea.
Finally, after we repeated it like three times veeeerrrry slooowwwwlly, she figured out the concept of the word "two" and we paid again and she brought our food and we said thank you and left.
Why do fast food places always put people who don't speak English on the window? There are people in there who speak English. The old people speak English. The teenagers speak English. Can't they work the window? Most people go through the fast food drive-thru because they are in a hurry. So it would be helpful if the person helping them could actually understand them. That's all I'm saying.